To my (partial) excitement, I woke up on Sunday to find an email from Delta congratulating me on becoming a Diamond Medallion. Woo hoo! But then I noticed that for whatever reason, my MQM balance had dropped by 40,000. What was going on?
When I called Delta, I was expedited through the Diamond Medallion VIP line, and was then told that there was, in fact, a system-wide glitch going on. For anyone else experiencing this, it will be interesting to see what Delta will do to remedy the fact that, in those 24 hours, you could have used the Diamond benefit gifts – my guess is that they will make you give them back.
It seems like a day later, everything is fixed, but I’m still waiting for a proper Delta PR response. The takeaway here is that Delta IT really needs to step up their game – too many tech issues going on recently.
