Delta has announced that it will offer gift cards to customers for service issues – previously this was limited to SkyMiles or vouchers.
While vouchers let you buy a flight, offering gift cards is a much more valuable way to reward customers. As this program ramps up, expect to see an email from Delta which will forward you to a selection of reimbursement methods (gift cards include Amazon, Amex, Delta, and many other popular stores).
Note – they will not be doing away with vouchers for overbooking, which is also a good thing.
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